Manage large amount of customer calls and inquiries, in order to identify their needs to achieve the fullest satisfaction in Asiri Hospital chain and Softlogic Restaurant chain. Build sustainable relationships and trustworthiness among the customers through effective and interactive communication. Provide accurate, valid and complete information by using the right methods and internal systems. Keep records of customer interactions, process customer accounts and required documents. Take the extra mile to engage customers & Advice the customer on how to gain more from the products sold and after sales services. Responsible for respond to all telephone calls and emails, analyze the concern raised and provide necessary solution within a shorter period. Take the ownership and follow-up until the job assigned is successfully completed. Take the accountability to manage all kind of customer grievances and complaints and provide necessary solutions in order to sustain the customer loyalty always.
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