Trainee Product Support Agent

Retail Information Technologies (Pvt) Limited [RIT] is a fully owned subsidiary of Sumathi Holdings and has over two decades of experience in the industry and the RIT is known as the pioneers in the industry of Retail Information Technology. We are looking for a Creative, Knowledgeable and well experienced professional who can join our winning team to deliver quality work to our customers.

DUTIES AND RESPONSIBILITIES:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Update the relevant ticket in to the system to follow-up with support agents
• Escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Provide Management reports on the statues update of Call center activities

THE IDEAL CANDIDATE SHOULD POSSESS:

• Certificate or diploma in IT or similar field Prior experience in IT software customer support or call center will be an added advantage
• Fair Understanding of IT Software customer support and ticketing system handling
• Ability to work independently with minimum supervision and meet deadlines
• Fluency in Sinhala / and English Languages, Tamil will be an added advantage

Relevant on the job training will be provided and the selected candidate can be assured of an attractive remuneration package with fringe benefits and a challenging/encouraging working environment.

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